http://davidsfinchcom.disqus.com/Extreme Strategies for Life and WorkenTue, 27 Oct 2009 14:52:10 -0000http://www.davidsfinch.com/2009/10/why-your-customer-wants-to-talk-about-your-brand.html#comment-21119946<p>Thank you for listing Radian6 as a potential tool for those wanting to step-up their listening and engagement. It is important to note that how we perceive our customers may be talking about us is not always how they are actually talking about brand/organization. Valuable insights can be gleaned from listening and then made actionable to improve customer relations.</p><p>Lauren Vargas<br>Community Manager at Radian6<br>@VargasL</p>laurenvargasTue, 27 Oct 2009 14:52:10 -0000